Goldex Cookie Policy Explained

Last updated: June 3, 2026

This Cookie Policy explains how Goldex, operated by NovaForge LTD under Anjouan licence ALSI-152406028-FI2, uses cookies and similar tracking technologies on its website. It describes what cookies are collected, why they are used, and what choices are available to users regarding their storage and processing on their devices.

This policy applies to all users accessing the Goldex platform, including Australian players using the AU-facing NaoBet casino and sportsbook service. It should be read alongside the Privacy Policy, which covers broader personal data processing practices.

Interpretation and Definitions

Several terms used in this policy carry specific legal meanings. Understanding these definitions ensures consistency when reading this document and any related privacy or compliance notices published by Goldex.

Key Terms Defined

The Company refers to NovaForge LTD, the operator of the Goldex platform licensed under ALSI-152406028-FI2 by the Gaming Board of Anjouan. The Website means the Goldex platform accessible to users in eligible jurisdictions, including Australia.

Cookies are small data files placed on a user's device when they visit the website. A User is any individual who accesses the website, whether registered or not, including visitors browsing without an account.

Terminology Consistency

Throughout this policy, the term personal data refers to any information that identifies or could identify a living individual. Processing means any operation applied to that data, including storage, retrieval, use, and disclosure. These terms are used consistently and are not interchangeable with informal substitutes.

What Cookies Are

Cookies are a standard web technology used across virtually all modern websites. This section explains how they function and what kind of information they interact with during a typical visit to the Goldex platform.

How Cookies Work

When a user loads a webpage, the server may send a small text file to the browser. That file is stored on the user's device and sent back to the server on subsequent visits. This allows the site to recognise the device and recall certain preferences or session states.

Cookies do not execute code and do not carry viruses. They store information such as session identifiers, language preferences, or anonymised usage metrics. The data collected through cookies is linked to the user's device, not directly to personally identifiable information unless the user is logged in.

Cookies and Personal Data

In some cases, cookie-derived data may constitute personal data as defined under applicable data protection frameworks. When cookies are used in combination with account data, such as during an authenticated session, the information processed may be connected to a specific user profile. In those instances, the Privacy Policy also applies.

Types of Cookies Used

Goldex uses two primary types of cookies based on their duration. Each type serves a distinct function and has a different lifecycle on the user's device. Understanding the difference helps users make informed decisions about their browser settings.

Session Cookies

Session cookies are temporary files that exist only for the duration of a browser session. Once the user closes their browser, these cookies are automatically deleted. On the Goldex platform, session cookies are used to maintain login state, preserve in-session selections such as active game state or bet slip entries, and support secure navigation between pages.

Persistent Cookies

Persistent cookies remain on the user's device after the browser is closed. They expire at a set date or when deleted manually. Goldex uses persistent cookies to remember user preferences across visits, such as language settings or display options, reducing the need to reconfigure the interface on each login. Persistent cookies do not store payment credentials or sensitive account data.

Cookie Categories

Beyond duration, cookies are also grouped by function. Each category serves a specific operational or user-experience purpose. The categories below reflect the cookie framework applied on the Goldex platform.

Essential Cookies

Essential cookies are required for the website to operate. Without them, features such as account login, session management, and page navigation cannot function. Because these cookies are strictly necessary, they are placed without requiring prior consent from the user. Disabling them is not possible without impacting core site functionality.

Functional Cookies

Functional cookies improve the user experience by storing preferences selected during previous visits. Examples include the interface language and regional display options relevant to Australian users. These cookies are not essential to basic operation but contribute to a consistent and personalised experience. Users may manage them through browser settings.

How Cookies Are Used on This Site

Cookie data is applied across specific platform functions. The examples below reflect how cookies interact with features that Goldex users commonly encounter during registration, login, and gameplay.

Authentication and Security

When a user logs into their Goldex account, a session cookie confirms their authenticated state and allows secure access across pages. This prevents repeated login prompts within a single session and supports the one-account-per-user compliance model. Cookies also assist in detecting unusual access patterns, such as logins from unfamiliar devices or IP addresses, which may trigger account security review.

Preferences and Performance

Goldex uses functional and analytics cookies to retain user preferences and monitor platform performance. Preference cookies save settings such as language, while performance data helps identify technical issues affecting load times or navigation. All performance-related cookie data is processed in anonymised or aggregated form where possible, with no direct link to individual account records unless required for compliance review.

Your Choices Regarding Cookies

Users have the right to control how cookies are stored and used on their devices. This section explains the options available and the practical impact of limiting or disabling cookie use on the Goldex platform.

Opting Out or Restricting Cookies

Most browsers allow users to configure cookie handling through their settings. Options typically include blocking all cookies, accepting only first-party cookies, or prompting for consent before each cookie is placed. Users may also delete existing cookies at any time through the browser's privacy or history tools.

Impact of Disabling Cookies

Disabling essential cookies will prevent the site from functioning as intended. Features including login, session continuity, and secure account navigation rely on session cookies and cannot operate without them. Disabling optional or functional cookies will not block access to the platform but may result in preferences not being retained between visits. Users who disable analytics cookies will still be able to use all core features.

• 🧭 Disabling essential cookies prevents login and session functions
• 📱 Disabling functional cookies removes saved preferences
• 🧾 Disabling analytics cookies does not affect platform access
• 🛡️ Disabling targeting cookies limits session-based content context
• 🔑 Cookie preferences can be updated in browser settings at any time

Managing Cookies in Your Browser

Each major browser provides tools for managing cookie storage. The steps below cover the most common browsers used by Australian players accessing the Goldex platform on desktop and mobile devices.

Chrome and Firefox

In Google Chrome, navigate to Settings, then Privacy and Security, then Cookies and Other Site Data. From there, users can block third-party cookies, clear existing cookies, or configure exceptions for specific sites. In Mozilla Firefox, the equivalent path is Settings, then Privacy and Security, then Cookies and Site Data, where similar blocking and deletion options are available.

Safari and Other Browsers

On Safari, including the mobile version used on iPhone, cookie settings are found under Settings, then Safari, then Privacy and Security. Users can block all cookies or limit cross-site tracking. For Microsoft Edge, the path is Settings, then Cookies and Site Permissions, then Cookies and Site Data. Other Chromium-based browsers follow a structure similar to Chrome. For browser-specific guidance not listed here, users should refer to the official help documentation for their browser version.

Third-Party Cookies

Some cookies on the Goldex platform may originate from third-party services rather than the site itself. These are placed by external providers integrated into the platform for purposes such as analytics, security, or service performance monitoring.

Third-Party Service Integration

Third-party cookies are subject to the privacy policies of the respective providers, not solely the Goldex Cookie Policy. Goldex does not control how those providers collect or process data through their cookies. Users who wish to limit third-party cookie activity should review the relevant provider policies and configure browser restrictions accordingly.

Advertising and Analytics Providers

Where analytics or performance measurement tools are used, cookie data may be shared with those providers in anonymised or aggregated form. This data supports platform improvement and traffic analysis. No sensitive account data, payment details, or KYC documents are transmitted through third-party cookies.

Data Retention and Cookie Lifespan

The lifespan of each cookie depends on its type and purpose. Cookie-derived data that is connected to personal data is subject to the retention rules described in the Goldex Privacy Policy and applicable data protection obligations.

Cookie Expiry and Deletion

Session cookies are deleted automatically when the browser closes. Persistent cookies expire on the date set at the time they were created. Users may delete any cookie at any time through browser tools, regardless of its scheduled expiry. Deleting a cookie before expiry does not delete any associated account data stored on Goldex servers.

Cookie Policy Updates

This Cookie Policy may be revised to reflect changes in applicable law, technology practices, or platform functionality. Users are encouraged to review this page periodically to stay informed of any changes.

How Updates Are Communicated

When material changes are made to this policy, Goldex will update the effective date shown at the top of this page. Continued use of the platform following the updated policy date constitutes acceptance of the revised terms. Where required by applicable law, additional notification may be provided through account communication channels.

Contact for Cookie Queries

Users with questions about how cookies are used on the Goldex platform or who wish to exercise rights related to cookie-processed data may contact the support team directly. The Goldex platform offers live chat and a help centre accessible from within the site interface.

How to Reach Support

Live chat is available through the platform and is the recommended channel for time-sensitive queries relating to cookie settings, account data, or data subject rights. For more detailed compliance-related requests, users may submit a request through the help centre. Support staff can assist with cookie consent queries, data access requests, and referrals to the relevant compliance team where required.

• 💬 Live chat accessible directly from the platform interface
• 📋 Help centre available for written support requests
• 🪙 Data subject rights requests handled through account support flow
• 🧩 Compliance queries directed to the NovaForge LTD data team